3Q GmbH Status

All Systems Operational

Platform Operational

Customer Interface Operational

REST API Operational

DNS Operational

Live Ingest Operational

Encoding Engine Operational

Media Delivery Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Encoding queue (file-based, on-demand)

Fetching

Platform uptime

Fetching

Platform Response Time

Fetching

Player Configuration Delivery

Fetching

Media Delivery uptime

Fetching

Media Delivery Response Time

Fetching

REST API update

Fetching

REST API Response Time

Fetching

DNS uptime

Fetching

DNS Response Time

Fetching

Past Incidents

Apr 4, 2025

No incidents reported today.

Apr 3, 2025

No incidents reported.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

Video live ingest maintenance [de-origin-ingest-live-02.3qsdn.com]

Completed - The scheduled maintenance has been completed.
Mar 27, 22:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 22:00 UTC

Scheduled - Dear SDN user,

During this maintenance window, we will perform maintenance on our ingest [de-origin-ingest-live-02.3qsdn.com].

We do expect encoder connections to drop for some time.

If you have any questions, please feel free to contact our support team.

Kind regards,
Your 3Q Team
Mar 12, 16:38 UTC

Mar 26, 2025

Video live ingest maintenance [de-origin-ingest-live.3qsdn.com]

Completed - The scheduled maintenance has been completed.
Mar 26, 22:43 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:00 UTC

Scheduled - Dear SDN user,

During this maintenance window, we will perform maintenance on our ingest [de-origin-ingest-live.3qsdn.com].

We do expect encoder connections to drop for some time.

If you have any questions, please feel free to contact our support team.

Kind regards,
Your 3Q Team
Mar 12, 16:37 UTC

Mar 25, 2025

No incidents reported.

Mar 24, 2025

API V3 & new UI Image updates

Completed - The changes to the image structure have been completed.
Mar 24, 09:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 00:00 UTC

Scheduled - We are planning to update the way images are used in our API V3 and the new UI (platform.3qsdn.com). This will lead to changes in the way images are returned through API requests. Where we currently only return a URI, we will include additional information in the response going forward. This will affect everywhere images are used/returned.

Here's how the changes will look like on the example of the user cover:

Old Response:
{
"id": 1234,
"firstname": "Test",
"lastname": "User",
...
"locale": "en-US",
"cover": "https://sdn-global-prog-cache.3qsdn.com/uploads/COMPANYID/users/02ff862f-1234-5678-945c-6f4b3d40b6bb.png",
...
}

New Response:

{
"id": 1234,
"firstname": "Test",
"lastname": "User",
...
"locale": "en-US",
"cover": {
"id": 1234,
"uri": "https://sdn-global-prog-cache.3qsdn.com/uploads/COMPANYID/users/02ff862f-1234-5678-945c-6f4b3d40b6bb.png",
"altText": "Some Text",
"width": 1920
"height": 1080
"showsTitle": True|False
"copyright": "Some Copyright"
}
...
}

The new UI and API V3 will only return images once a project has been fully processed. We will prioritize the processing of projects that are already being used in the new UI and API V3.
Please pass this information on to your developers if you are already using the API V3 in production. Please note, that further changes like these might follow, as long as the API V3 stays in Beta Status.

There will NOT be any changes in the way images are handled in the API V2 so no changes are necessary there and there will be no effects in the current UI (sdn.3qsdn.com)
Feb 12, 18:12 UTC

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.